Hitch a quick ride in the way-back machine to North Carolina, 1993. John Clancy, an engineer at a utility company, was presented with a problem by Michael, a commercial customer. Michael received a bill he claimed to be inaccurate. He made the case to John that the inaccuracy was due to a power surge problem the utility company had created for themselves.
John was perplexed by Michael’s story because, as far as he understood, a bill was a simple static representation of services rendered. But Michael was committed to his story and John was curious. So, he pulled back the covers. It was then that John discovered layers of complexity that in every way would, not only validate Michael’s claim, but would be true for many others. In fact, John learned that there was an entire marketplace of Michaels. And that’s when Acculus came to be.
Fast forward to the year 2000. John had a thriving business sprawling beyond auditing electric utility vendor bills. Services organically grew to focus on vendor sourcing and lifecycle management of connectivity vendors in the telecom and technology space. During the sprawl, John developed a handful of industry-side relationships. A key relationship sprouted with a guy who knew how to find opportunities but needed people to execute on them. A few years and multiple handshake-projects later, Carter Linstead officially joined the Acculus leadership team.
So, what about John’s first customer, Michael? He’s the hero. Because of his vigilance, John went from curious to vigilant too. Now John (with his operational excellence superpower) and Carter (with his customer-whispering superpower) take that same vigilance in helping Michael’s everywhere.